DMS integration: the systems Lokam works with

For dealerships choosing a follow-up tool: Lokam reads closed repair orders from your DMSDMS. Dealer management system: the dealership's core software for repair orders, parts, car deals and accounting., usually through a data integration provider, and reads unsold-visit records from VinSolutions. The next day, your store calls those customers using Lokam's AI assistant. This page is for dealerships. If you're a software developer looking for DMS APIAPI. Application programming interface: the way two software systems exchange data automatically. access, ask your DMS provider about its developer program.

The CDK Global, Dealertrack and VinSolutions pages cover what the follow-up needs from each system and who does what at setup.

How does the data arrive?

Usually through a data integration provider. In plain terms: when an RORO. Repair order: the work order a service advisor opens for a visit. It lists the work and closes when the customer pays and leaves. closes, or your team marks a showroom visitor unsold in the CRMCRM. Customer relationship management software: where the store keeps customer contacts, leads and follow-up tasks., that customer is lined up for your store's follow-up the next day. Lokam's team sets up the data connection and the calling numbers; your store approves data access.

What is a DMS integration?

A DMSDMS. Dealer management system: the dealership's core software for repair orders, parts, car deals and accounting. integration is a connection that lets another tool read records from your dealer management system, so nobody has to export spreadsheets by hand. A good one is clear about which records it reads, what it writes back, and who can see the data.

What to ask about any DMS integration

Whoever you buy from, your IT contact or GMGM. General manager: the person who runs the whole dealership, sales and service. should get straight answers to these before signing:

• Which records does it read, and which fields on each?
• Does it write anything back to the DMSDMS. Dealer management system: the dealership's core software for repair orders, parts, car deals and accounting. or CRMCRM. Customer relationship management software: where the store keeps customer contacts, leads and follow-up tasks., and what?
• How does the data travel, and who signed for that access?
• Where is the data stored, for how long, and who at the vendor can see it?
• When a customer opts out, where is that recorded?

Who holds consent?

Consent to contact your customers is your dealership's. Lokam doesn't collect or decide it. Call within your store's calling hours, and check your store's do-not-call list before the calls start. If a customer asks not to be contacted, add them to your store's do-not-call list for calls and texts. Which customers your store may call, and how, is a question for your store's own counsel.

My system isn't listed

Tell us what you run, including the DMSDMS. Dealer management system: the dealership's core software for repair orders, parts, car deals and accounting., the CRMCRM. Customer relationship management software: where the store keeps customer contacts, leads and follow-up tasks., and any data feed provider you already use. Lokam's team will say whether it works today and, if it doesn't, say so plainly.

Where Lokam fits

Every open issue has an owner, and a reminder when it sits. Lokam is post-visit follow-up for US dealerships. Service follow-up and unsold-visit follow-up can be used separately or together.

Dated facts are on Lokam's facts page.