Dealertrack + Lokam: Follow Up on Every RO Without Manual Work
Lokam reads your Dealertrack repair orders and customer records automatically. CSI follow-up calls go out within 24 hours of every service visit - no exports, no uploads, no manual triggers.
What Lokam reads from Dealertrack
Customer records
Contact information pulled from Dealertrack customer profiles.
Deal and RO data
Repair order and deal records trigger the follow-up queue.
Contact preferences
Customer communication preferences respected during outreach.
Vehicle history
Vehicle context used to personalize follow-up conversations.
How Dealertrack data flows through Lokam
RO or desklog created in Dealertrack
Service completion or showroom interaction logged in your Dealertrack system.
Lokam reads the record
Secure data integration pulls customer contact details and visit context within minutes.
AI follow-up call placed within 24 hours
Lokam calls the customer from your branded caller ID, detects sentiment, logs the outcome.
Results sync to your Lokam dashboard
Escalations go to your service manager instantly. All call data is available in Lokam.
What Dealertrack dealers use Lokam for
Dealertrack integration questions
How does Lokam integrate with Dealertrack?
Lokam connects to Dealertrack via a secure data integration, reading new repair orders and unsold desklogs automatically. Once connected, Lokam pulls customer contact details and visit context within minutes of record creation in Dealertrack - no manual exports or uploads needed.
What Dealertrack data does Lokam access?
Lokam reads customer records, deal and RO data, contact preferences, and vehicle history from Dealertrack. This data is used solely to place and log follow-up calls. Lokam does not access financial records or any data outside the scope of customer follow-up outreach.
How long does Dealertrack integration take?
Lokam's team handles the integration configuration. Lokam's team manages the integration setup - your IT team does not need to be involved for the standard configuration.
Ready to automate follow-up from your Dealertrack data?
Book a demo - most Dealertrack dealerships are Lokam's team handles the setup end to end.