Case StudyService CSI Automation
World Hyundai: Service Follow-Up Case Study
With 8 advisors handling 1,100 ROs/month, World Hyundai's follow-up calls were rarely made.
DealershipWorld Hyundai
LocationMatteson, IL
Monthly RO's~1,100
The Challenge
World Hyundai's service department was handling over 1,100 repair orders per month with a team of 8 advisors.
- When customers had bad experiences, the dealership often found out weeks later through a 1-star Google review or an OEM survey.
- Service advisors manually dial during peak write-up hours.
The Solution
World Hyundai deployed Lokam's Voice AI follow-up platform for service, integrated directly with their DMS.
- AI calls customers post-service and captures their honest feedback.
- Detractors escalated to the service manager with full transcripts.
- Branded caller ID — World Hyundai's name, text follow-up for customers who missed the call and 3-layer spam filtration.
Cut churn at the source: fix the problems before customers leave.
See how it would work with your own follow-up process in a 30-minute demo.