CDK Global + Lokam: Automate Follow-Up Directly From Your DMS
Lokam reads your CDK repair orders and desklogs automatically. Every service customer gets a CSI follow-up call within 24 hours. Every unsold showroom visit triggers BDC outreach. No manual exports, no spreadsheets.
What Lokam reads from CDK Global
Customer contact data
Name and phone number pulled directly from CDK customer records.
Repair order status
RO completion triggers the CSI follow-up queue within minutes.
Appointment records
Service appointment data used to confirm visit context during calls.
Unsold desklog entries
Showroom visit records feed the BDC follow-up queue automatically.
How CDK data flows through Lokam
RO or desklog created in CDK
When a service visit closes or a showroom interaction is logged, CDK creates the record automatically.
Lokam reads the record
Via secure Authenticom data feed, Lokam pulls the customer's contact details and visit context within minutes - no manual step.
AI follow-up call placed within 24 hours
Lokam dials the customer using your branded caller ID. The AI handles the conversation, detects sentiment, and logs the outcome.
Escalations sent to your team
Detractors are flagged to your service manager instantly. Satisfied customers receive a Google review SMS. All call data is in your Lokam dashboard.
What CDK dealerships use Lokam for
CDK integration questions
How does Lokam integrate with CDK Global?
Lokam connects to CDK Global via Authenticom's secure data feed. Once connected, Lokam automatically reads new repair orders and unsold desklogs from your CDK system within minutes of creation. No manual exports or uploads are required - the follow-up queue is built automatically from your CDK data.
What CDK data does Lokam access?
Lokam reads customer contact information (name, phone number), repair order status and completion date, appointment records, and unsold desklog entries. Lokam does not access financial records, deal financials, employee data, or any data outside what is needed to place and log follow-up calls.
How long does the CDK Global integration take to set up?
Lokam's team handles the integration configuration. Lokam's team handles the integration configuration - your IT team does not need to be involved for the standard CDK setup.
Does Lokam write data back to CDK?
Currently Lokam is read-only from CDK. Call outcomes, transcripts, and escalation records are available in your Lokam dashboard. CDK write-back is on the product roadmap.
Ready to automate follow-up from your CDK data?
Book a demo - most CDK dealerships are Lokam's team handles the setup end to end.