THIS AGREEMENT CONTAINS IMPORTANT LEGAL TERMS THAT APPLY TO YOU AND US. PLEASE READ CAREFULLY.
These Terms of Service (“Terms,” “Agreement”) are an agreement between Lokam.ai (“Lokam,” “we,” “our”) and the person or entity using our services (“you,” “Customer”).
Your use of the Lokam.ai website, platform, and services (the “Services”) is conditioned on your acceptance of these Terms and our Privacy Policy. By signing up, accessing, or using the Services, you agree to be bound by this Agreement.
If you do not agree, do not use the Services.
1. Our Services
1.1 Cloud Service: Lokam.ai provides AI-powered agents for automobile service centers, including feedback calls, bookings, inquiries, and analytics dashboards.
1.2 Features: Services include call handling, transcripts, reminders, reports, and integrations. Features may be updated, modified, or discontinued at any time.
2. Accounts & Eligibility
You must provide accurate, complete account information and keep it updated.
You are responsible for maintaining the confidentiality of your credentials.
If using on behalf of a business, you confirm you are authorized to bind it.
3. Acceptable Use
You agree not to:
Use the Services for unlawful or fraudulent purposes.
Share customer data without consent or legal rights.
Reverse engineer, copy, or disrupt the platform.
Interfere with security or system integrity.
4. Data & Privacy
Customers retain ownership of their data (e.g., feedback, transcripts, bookings).
Lokam.ai processes data only to provide the Services.
You are responsible for ensuring your use of the Services complies with data protection laws (e.g., obtaining consent for calls/recordings).
For details, see our Privacy Policy.
5. Credits, Payments & Billing
Some Services operate on a credit system (e.g., minutes per call).
Accounts may include initial credits; additional credits or plans can be purchased.
Payments are processed by third-party providers.
Fees are non-refundable except where required by law.
Non-payment may result in suspension or termination of Services.
6. Intellectual Property
Lokam.ai owns all rights in the platform, AI models, software, and branding.
You retain rights to your uploaded data and results.
Lokam.ai grants you a limited license to use the Services for business purposes.
7. Service Availability
Services are provided “as is” and “as available.”
We aim for reliability but do not guarantee uninterrupted access.
We may suspend or limit Services for maintenance, updates, or technical reasons.
8. Termination
You may close your account at any time.
Lokam.ai may suspend or terminate accounts for violations, non-payment, or misuse.
Upon termination, data may be deleted or retained as required by law or our Privacy Policy.
9. Liability & Disclaimers
The Services are provided without warranties of any kind.
Lokam.ai is not liable for indirect, incidental, or consequential damages, including lost profits or data.
Our total liability under this Agreement will not exceed the fees paid by you in the 12 months prior to the claim.
10. Indemnification
You agree to indemnify and hold harmless Lokam.ai, its affiliates, and employees against any claims, damages, or liabilities arising from your use of the Services, violation of these Terms, or breach of laws or third-party rights.
11. Governing Law
These Terms are governed by the laws of India, the United Arab Emirates (UAE), the United Kingdom (UK), and the United States (USA). Disputes will be resolved in the competent courts of these jurisdictions, subject to applicable local laws.
12. Updates to Terms
We may update these Terms from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Services means acceptance of the updated Terms.
13. Contact Us
If you have any questions about these Terms, please contact us: