If your car dealership called you using Lokam's AI assistant, the call is likely following up on a recent service or showroom visit to ask how it went. On a phone call your dealership makes with Lokam's AI assistant, you can ask it to stop at any point.
Lokam makes the AI assistant that dealerships use for these follow-up calls. Other companies make calling software for dealerships too, some for other reasons, such as booking appointments; this page describes calls made with Lokam. If you're not sure which company your dealership uses, ask the dealership. Who we are.
Why would a car dealership be calling me?
If your car was in for service recently, the call is likely about that visit. Dealerships using Lokam's AI assistant call the day after the repair order closes. If you visited the showroom recently and didn't buy, it may be about that visit instead. Dealerships make those calls with the AI assistant the next day too.
Dealerships call for other reasons too, such as recalls, appointment reminders or offers. This page is about follow-up calls after a visit.
The store wants to know if something went wrong with your visit: a repair that didn't hold, a wait that ran long, a question nobody answered. If you tell them, a manager can try to put it right.
If you don't want these calls, the steps below show how to ask for them to stop.
Why is an AI calling instead of a person?
Dealerships call using Lokam's AI assistant so they can ask customers how a visit went and get any problems to a manager.
When your dealership calls using Lokam's AI assistant, the assistant speaks for the dealership. It says it is a virtual assistant and the line is recorded, and you can tell it to stop. If you'd rather talk to a person, say so. The AI assistant passes the request to the dealership's team, who call you back.
Is this call really from my dealership?
Signs it's your dealership (not proof)
- It says who it is. On a call made with Lokam's AI assistant, the caller names your dealership and says it is a virtual assistant.
- It's about a visit you made. The call asks how a recent service or showroom visit went.
- Watch what it asks for. If a caller asks for card numbers, bank details, your Social Security number or passwords, treat that as a warning sign and hang up.
- Check the caller ID. Your dealership's calls with Lokam's AI assistant come from a local number set up for the dealership, and where your carrier supports it, caller ID shows the dealership's name. Caller ID can be faked, so a matching number is a good sign, not proof.
A caller can fake all of these. The sure check is step 5.
- If in doubt, hang up. Call your dealership on the number on its website or on your repair order, and ask whether the call came from them.
How to stop AI phone calls from your dealership
- On the call: say "please don't call me again." Tell the AI assistant to stop at any point in the call, and your number goes on that dealership's do-not-call list in Lokam. You won't get these calls from that dealership again.
- Or tell the dealership: call the store or tell the service desk that you don't want these calls, and ask them to confirm it.
On calls made with Lokam's AI assistant, letting the call ring out isn't the same as asking to stop. A customer who isn't reached may get up to three call attempts and one short text.
Is the call recorded?
Calls made with Lokam's AI assistant are recorded, and you hear this at the start of the call. If you raise a problem on the call, the people on your dealership's escalation list get a short summary and the main issue.
Lokam's privacy policy:.
I didn't visit a dealership recently
If the caller mentions a visit you didn't make, hang up and don't share any personal or payment details. Then call the dealership you do use, on the number on its website or your repair order, and ask whether the call came from them.
If you think a call broke the rules, you can report it to the Federal Communications Commission at fcc.gov/complaints.
Questions people ask
Why am I receiving survey calls?
Usually because you recently had your car serviced or visited a showroom, and the dealership wants to know how it went. Your car's manufacturer may also survey you after a visit. That survey doesn't come from the dealership. To stop the dealership's calls, see How to stop AI phone calls from your dealership above.
How do I block these calls?
Start by asking them to stop: say "please don't call me again" on the call. Tell the AI assistant to stop, and your number goes on that dealership's do-not-call list in Lokam. You won't get these calls from that dealership again. You can also block the number on your phone. That hides the calls from you, but it doesn't tell the dealership you asked to stop.
How can I tell if a caller is an AI?
On a call made with Lokam's AI assistant, it says it is a virtual assistant. If a caller doesn't say who or what it is and you're unsure, hang up and call the store on the number you know.
What should I do if I get an AI call?
On a call made with Lokam's AI assistant, you can ask it to stop at any point. A dealership name and a visit you recognize are good signs. The sure check is to call the store back. If the caller can't name the dealership or the visit, or asks for payment or personal details, hang up and call the store on a number you already know.
Is AI listening to my phone calls?
A call your dealership makes with Lokam's AI assistant is recorded, and you hear this at the start of the call.
Can the assistant quote me a price?
No. On the call, Lokam's AI assistant doesn't quote prices or answer questions about stock. It passes those to the dealership's team. If any caller asks for card numbers, bank details, your Social Security number or passwords, hang up and call your dealership on a number you already know.
Are you a dealership? How the follow-up works.