How World Hyundai Sold 38 Additional Cars from Unsold Visitors in 8 Weeks
World Hyundai had 650 unsold showroom visitors every month with no real follow-up system. Lokam's AI reached every unsold customer within 24 hours — and closed 38 additional cars in 8 weeks.
The Challenge
World Hyundai had an average of 650 unsold showroom visitors per month.
- Before Lokam, the follow-up was occurring with customers that we knew were highly likely to return anyway.
- The team knew the unsold desklog was an incredible opportunity, but the lack of a full-time or 2 full time qualified managers to make the calls was the friction.
- The General Sales Manager, Teri Bisbikis, estimated they were allowing 25 deals a month to buy elsewhere.
The Solution
World Hyundai deployed Lokam's Voice AI follow-up platform for calling unsold visitors, integrated directly with their CRM.
- Empathetic AI calls every customer within 24 hours of a showroom visit.
- Have an honest conversation and identify the primary objections holding them back.
- Filters high-intent prospects and alerts them to the sales team for recovery.
- Instead of battling with shoppers, your sales team filters high-intent leads and closes deals.
"We knew that we should see an increase in deals if the time was spent on the info we received from the agent, and we were not disappointed. I believe without the discipline Lokam's alerts created around dialling, we would never have sold 38 cars in 2 months."
Terri Bisbikis, General Sales Manager, World Hyundai
Matteson, IL
Before & After Lokam
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