Case StudySales Follow-Up Automation
How World Kia Sold 34 Additional Cars from Unsold Visitors in 8 Weeks
World Kia had ~700 unsold showroom visitors every month with no bilingual follow-up system. Lokam's AI reached every customer within 24 hours in English and Spanish — closing 34 additional cars in 8 weeks.
DealershipWorld Kia
LocationJoliet, IL
Monthly Unsold Traffic~700
Time to Results8 weeks
34Additional Cars Soldin 8 weeks
~$80KGross Profit Added
65%Contact Rate
285Opportunities Escalated
The Challenge
World Kia had an average of 700 unsold showroom visitors per month.
- Before Lokam, the follow-up was occurring with customers that we knew were highly likely to return anyway.
- As they had a mix of English and Spanish-speaking customers, the lack of a full-time or 2 full time qualified managers to make the calls was the friction.
- The General Sales Manager, Camille, estimated they were allowing 20 deals a month to buy elsewhere.
The Solution
World Kia deployed Lokam's Voice AI follow-up platform for calling unsold visitors, integrated directly with their CRM.
- Empathetic AI calls every customer within 24 hours of a showroom visit.
- Have an honest conversation and identify the primary objections holding them back.
- Filters high-intent prospects and alerts them to the sales team for recovery.
- Instead of battling with shoppers, your sales team filters high-intent leads and closes deals.
"Prior to having Lokam, follow-up on unsold traffic was not being executed at the rate it should have been. The alerts pushed us toward working on it as it should have. So we are now selling 18 more cars a month."
Camille Wright, General Sales Manager, World Kia
Joliet, IL
Before & After Lokam
Before Lokam
Follow-Up FocusCustomers likely to return anyway
Deals Lost Monthly~20 to competitors
Bilingual CoverageNo qualified managers available
Unsold Desklog CoverageInconsistent
Contact RateLow / ad hoc
BDC Cost / Month~$4,000
After Lokam
Follow-Up Focus100% of unsold visitors within 24 hrs
Additional Cars Sold34 in 8 weeks
Opportunities Escalated285 high-intent leads
Unsold Desklog CoverageFully automated + smart escalation
Contact Rate65%
BDC Cost Savings$8,000 ($4,000/mo)
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