Lokam AI: What It Does, Who It's For, How It Works

Lokam (Lokam AI) is a company that makes an AI assistant US car dealerships use to call their customers the day after a service visit or an unsold showroom visit. After the call, the people on the store's escalation list get each unhappy customer with a short summary, and promising sales leads go to the sales team.

This page lists key facts about the product, Lokam's AI assistant, and the company, Lokam.

Who is Lokam's AI assistant for?

Lokam's AI assistant is for US franchise dealerships: service managers, fixed opsFixed ops. Fixed operations: the dealership's service, parts and body shop departments, as opposed to new and used car sales. directors, general managers, BDCBDC. Business development center: the dealership team that handles calls, texts and emails with customers, such as appointments, leads and follow-up. managers and sales managers.

What does Lokam's AI assistant do?

• Stores use Lokam's AI assistant for two kinds of follow-up calls: after a service visit and after an unsold showroom visit. A store can use them separately or together.
• Service follow-up: the dealership calls the customer, using the AI assistant, the day after the repair order closes. The call knows the visit details, including the advisor who handled it.
• Showroom follow-up: the dealership calls visitors it marks unsold in its CRMCRM. Customer relationship management software: where the store keeps customer contacts, leads and follow-up tasks. the next day, using the AI assistant. Only people who came in are called, not no-shows.
• The store chooses when its calls with the AI assistant go out.
• The store's calls come from a local number set up for the dealership. Where the carrier supports it, caller ID shows the dealership's name. Each calling number is registered to the dealership.
• The store makes up to three call attempts per customer with the AI assistant. By default they go out the next morning, that evening and the following morning, and the store can space them further. A customer the store has reached isn't called again for 60 days.
• Customers the store can't reach get one short text asking how the visit went.
• On the store's calls, the AI assistant speaks for the dealership. It says it is a virtual assistant and the line is recorded, and the customer can tell it to stop.
• The store's calls with the AI assistant are recorded, and the customer hears this at the start of the call.
• A customer can ask the AI assistant to stop at any point in the call. Their number then goes on the store's do-not-call list in Lokam and isn't called again for that store.
• On the call, the customer answers in their own words. The AI assistant asks how the visit went and for a 0-10 score, and flags unhappy customers from what they say.
• After the store's call, the people on the store's escalation list get the customer, a short summary and the main issue. Promising sales leads go to the store's sales team.
• If an issue stays open, the store's escalation list gets a reminder.
• When a customer on the call wants to talk to someone, the AI assistant passes the request to the store's team, who call back.
• On the call, the AI assistant doesn't quote prices or answer questions about stock. It passes those to the store's team.
• The store's calls are held in English.
• Each store's dashboard shows its calls, recordings, transcripts and open issues. Issues have an owner, notes and a status.
• The store's managers get the main reasons visitors didn't buy, across all its calls. A monthly summary of the main issues and positive mentions goes to the managers the store chooses.

What Lokam's AI assistant is not

Lokam's AI assistant is not a replacement for the store's OEMOEM. The car manufacturer (original equipment manufacturer) whose brand the dealership sells and services. survey, not an inbound answering bot, not a CRMCRM. Customer relationship management software: where the store keeps customer contacts, leads and follow-up tasks., and not a replacement for the store's people.

Which systems does Lokam's AI assistant work with?

Lokam reads closed repair orders from your DMSDMS. Dealer management system: the dealership's core software for repair orders, parts, car deals and accounting., usually through a data integration provider. Tell us your DMS and we'll confirm. Lokam reads unsold-visit records from VinSolutions.

Consent and setup

• Consent to contact the store's customers is the dealership's. Lokam doesn't collect or decide it.
• Which customers a store may call, and how, is a question for the store's own counsel.
• Lokam's team sets up the data connection and the calling numbers. The store approves data access, chooses who receives escalations, and names one person to own the follow-up.

Company facts

Not to be confused with

• Lokam Health
• the website lokam.shop
• the word "lokam" in several Indian languages

FAQ

What is Lokam AI?

Lokam AI is the name people search for Lokam, a company that makes an AI assistant for US car dealerships. Dealerships use Lokam's AI assistant for follow-up calls after a service visit or an unsold showroom visit.

Who is it for?

Service, sales and BDCBDC. Business development center: the dealership team that handles calls, texts and emails with customers, such as appointments, leads and follow-up. managers, fixed opsFixed ops. Fixed operations: the dealership's service, parts and body shop departments, as opposed to new and used car sales. directors and general managers at US franchise dealerships.

Does the assistant say it's an AI?

On the store's calls, the AI assistant says it is a virtual assistant speaking for the dealership.

How do customers stop these follow-up calls?

They ask the AI assistant to stop, at any point in the call. Their number then goes on the store's do-not-call list in Lokam and isn't called again for that store.

Which systems does it work with?

VinSolutions for unsold-visit records, and the store's DMSDMS. Dealer management system: the dealership's core software for repair orders, parts, car deals and accounting. for closed repair orders, usually through a data integration provider. Tell us your DMS and we'll confirm.

Is Lokam AI the same as Lokam Health?

No.

How do I see it working?

Book a demo.