Lokam.ai (“Lokam,” “we,” “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, platform, and services (the “Services”).
By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
1.1 Account Information: Name, email, password, organization details, billing information.
1.2 Customer Data: End-customer details provided by service centers (e.g., names, phone numbers, vehicles, service info, call recordings, transcripts, feedback).
1.3 Booking & Inquiry Data: Appointment details, reminders, inquiry logs.
1.4 Technical Data: IP address, browser, device info, usage logs, cookies.
1.5 Payment Data: Billing email, payment method, transaction history.
2. How We Use Information
To provide and operate our Services (feedback calls, bookings, inquiries).
To improve service quality and AI accuracy.
To process billing and payments.
To generate dashboards, analytics, and reports.
To comply with legal obligations and prevent fraud.
To communicate with you about updates, security, or support.
3. Information Sharing
With Customers (Service Centers): Feedback results, transcripts, bookings.
With Third Parties: Cloud hosting (AWS), payment processors, SMS/email providers, calendar integrations.
For Legal Compliance: If required by law, regulation, or valid request.
Business Transfers: In mergers, acquisitions, or sale of assets.
We do not sell personal data.
4. Data Security
Data is encrypted in transit and at rest.
Access is restricted to authorized personnel.
We use monitoring, logging, and safeguards to protect data.
No system is 100% secure; we encourage strong password use.
5. Data Retention
Account data is retained while the account is active.
Call and booking data may be retained per organization settings or legal needs.
Certain data (e.g., billing) may be kept longer for compliance.
6. Your Rights
Depending on your location, you may have the right to:
Access and obtain a copy of your data.
Request correction or deletion.
Request data portability.
Restrict or object to processing.
Opt out of marketing communications.
Contact office@lokam.ai to exercise your rights.
7. Compliance
GDPR (EU): Rights of access, deletion, portability, objection.
CCPA (California): Right to know, delete, and opt-out of data sale (we do not sell).
HIPAA/PCI: Supported when enabled in customer compliance settings.
8. Cookies & Tracking
We use cookies to manage sessions, analyze usage, and personalize the platform.
You can disable cookies in your browser, but some features may not work properly.
9. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If discovered, we will delete it promptly.
10. International Transfers
Data may be processed and stored in multiple regions, including India, UAE, UK, and USA, where our cloud providers and partners operate. Transfers comply with applicable laws.
11. Updates to Policy
We may update this Privacy Policy from time to time. The latest version will be posted here with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy, contact us at: