TCPA Compliance and AI Follow-Up Calls for Dealerships
TCPA compliance and AI-voice follow-up calls at dealerships: how the TCPA and FCC rules treat them, what changed since 2024, what to ask counsel.
Oct 2026 · 17 min readRead →
Lokam Insights
Built for Dealers. Written by Experts.
Strategies, data, and real-world case studies to help your dealership recover more revenue - from service and sales.
Service Follow-Up Call Scripts for Advisors and BDC
Word-for-word service follow-up call scripts for advisors and service BDC reps, with voicemail, text, opt-out and hand-off lines, plus a log sheet.
Oct 2026 · 10 min readRead →
Responding to Negative Service Reviews: 10 Examples
How to respond to a negative review from a service customer, with example replies for the situations service managers get stuck on.
Oct 2026 · 13 min readRead →
Why Your Dealership's Calls Show "Spam Likely"
Why your store's number shows "Spam Likely", what STIR/SHAKEN does and doesn't do, and the fix sequence for every number that calls customers.
Oct 2026 · 10 min readRead →
Car Sales Follow-Up Scripts: Calls, Voicemails, Texts
Word-for-word follow-up scripts for showroom visitors who didn't buy: a BDC opener, what to say back to each reason, voicemails and texts.
Oct 2026 · 8 min readRead →
Negative Google Reviews About Service: What You Can Do
Can you get a negative Google review about your service department removed? What Google will take down, how to reply, and what to do offline.
Oct 2026 · 11 min readRead →
Dealership Customer Service Statistics, With Sources
Sourced dealership customer service statistics on retention and satisfaction, each with publisher, date, scope, and what it does and doesn't mean.
Oct 2026 · 8 min readRead →
What Is an AI BDC at a Car Dealership? Uses and Limits
What an AI BDC does on car dealership calls, which calls belong to your BDC reps, what must be in place first, and what to ask any vendor.
Oct 2026 · 11 min readRead →
Fixed Ops Numbers Every Service Director Should Know
What fixed ops is, how to calculate absorption, effective labor rate, hours per RO and retention, and which numbers actually move gross.
Oct 2026 · 14 min readRead →
Why Customers Leave a Dealership Without Buying: What to Fix
Why customers leave a dealership without buying, and how to map each lost-sale reason to the sales step, owner and fix to try for a month.
Oct 2026 · 10 min readRead →
Survey Fatigue in Service: Why Customers Don't Answer
Survey fatigue is why service customers skip surveys: too many messages, and nothing happens. Audit your survey stack and ask questions people answer.
Oct 2026 · 12 min readRead →
Service Recovery at a Dealership: The First 24 Hours
A service recovery playbook for the dealership service drive: who calls the customer, what to say, what goodwill to offer and what to log.
Oct 2026 · 13 min readRead →
Service Customer Churn: Who Leaves Without Complaining
Service customer churn is usually silent. How to spot drifting customers at the visit, pull a "who's drifting" DMS report, and win them back.
Oct 2026 · 13 min readRead →
How to Build a Dealership Follow-Up Process That Actually Runs
A follow-up process that runs needs four defined trigger events, a 24-hour timing window, assigned ownership, and a real contact rate measurement system. Most dealerships have none of the four.
Oct 2026 · 10 min readRead →
CDK Global AI Integration: How Lokam Connects to Your DMS
Lokam integrates natively with CDK Global via a read-only data feed - no manual exports, no dealer IT lift. Here's exactly what data it reads, what it never touches, and how setup actually works.
Sep 2026 · 9 min readRead →
Dealership Lead Reactivation: How to Recover Cold Showroom Traffic
Desklogs 30-90 days old are recoverable at a meaningful rate - most were never properly followed up the first time. Here's the decay curve, the message that works, and the 3-bucket triage system.
Aug 2026 · 8 min readRead →
Real-Time Sentiment Detection in Dealership AI Calls
Real-time sentiment detection listens for tone and frustration during a call, not in a report the next day. Gartner projects agentic AI will handle 80% of routine service issues by 2029 - here's how the detection layer underneath it actually works.
Jul 2026 · 9 min readRead →
AI BDC vs Traditional BDC: What's the Actual Difference?
Traditional BDC still wins on negotiation and complexity. AI BDC and traditional BDC compared metric by metric.
Jul 2026 · 9 min readRead →
How AI Voice Agents Work for Automotive Dealerships
An AI voice agent places real outbound calls, holds a natural conversation, detects sentiment, and passes problems to staff after the call. Here's the full stack — ASR, NLU, TTS, DMS integration, and branded caller ID — explained at an operator level.
Jun 2026 · 9 min readRead →
AI BDC vs Human BDC: What Each Does Better and When to Use Both
AI BDC handles volume. Human BDC handles complexity. The dealerships winning aren't choosing one - they're running both in the right combination.
May 2026 · 4 min readRead →
Why Unsold Showroom Leads Never Get Called Back
78% of car buyers choose the first dealership to follow up (NADA, 2025). Here's the operational math behind the gap.
May 2026 · 7 min readRead →
Why They Didn't Buy: Following Up Unsold Showroom Visitors
Every unsold visitor left for a reason. How to follow up to find it, what to log in the CRM, and a weekly review your GSM can run.
May 2026 · 10 min readRead →
Automotive BDC Contact Rate Benchmarks: The Numbers Every Dealer Needs
Here's the benchmark data and what top-quartile BDCs do differently.
May 2026 · 7 min readRead →
What Is a CSI Score at a Dealership?
CSI is your OEM's survey score for sales and service visits. What counts as good, how it's calculated, and how to improve it.
Apr 2026 · 14 min readRead →
Branded Caller ID: The Top Lever for Contact Rate
Contact rates double when customers see the dealership name on their phone. Here's the simple change that separates top performers from the rest.
Mar 2026 · 3 min readRead →
NADA 2026: 5 Key Themes for Fixed Ops and BDC Leaders
From AI-driven follow-up to electrification headwinds, here's what dealership operators were talking about on the show floor.
Feb 2026 · 6 min readRead →
What Unsold Customers Want to Hear (And When)
Most dealerships follow up too late, too generically, or not at all. Here's what actually moves the needle on unsold desklog re-engagement.
Feb 2026 · 5 min readRead →
The Hidden Cost of a Single Missed CSI Call
A missed CSI call isn't just a missed survey,it's a negative review waiting to happen and a customer walking to your competitor.
Jan 2026 · 3 min readRead →
Why Your BDC Loses Customers Before 9 AM
Late response times are silently costing dealerships leads, deals, and reputation,and most stores don't know it's happening.
Jan 2026 · 4 min readRead →
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