AI Voice Agent for Automotive Dealerships

"Will customers know they're talking to AI?"

Yes - Lokam discloses this at the start of every call. This is both a legal best practice and, in practice, a non-issue. Customers care whether their concern is heard and resolved, not what technology handled the call. Dealers report disclosure has no measurable negative effect on response rates.

"What if the AI says something wrong?"

Lokam operates within a constrained scope: post-service follow-up and lead qualification. It does not quote pricing, promise repairs, or negotiate deals. Any question outside its scope is flagged for human follow-up. It's purpose-built for the conversations it handles.

"Does this replace my BDC team?"

No. Lokam handles the volume work - the first call to leads and service customers. When it detects a ready buyer or an unhappy customer, it routes to your BDC or service manager with full context. Your team works warm handoffs, not cold lists.

"How is this different from a robo-dialer?"

A robo-dialer plays a recorded message. Lokam conducts a two-way conversation - it listens, responds to what customers say, handles objections, detects sentiment, and escalates based on what it hears. Customers can ask questions, raise concerns, and change the direction of the conversation.

What is an AI voice agent for dealerships?

An AI voice agent for dealerships is an automated system that conducts natural outbound phone calls on behalf of the dealership. Unlike chatbots or email automation, AI voice agents speak directly with customers, detect sentiment, and route escalations to human staff when needed. Lokam specializes in post-service CSI follow-up and unsold showroom lead recovery.

How is an AI voice agent different from a chatbot?

A chatbot handles text-based interactions - website chat, SMS, or email. An AI voice agent conducts live phone calls with natural two-way conversation.

Can an AI voice agent replace BDC staff?

No. Lokam handles high-volume first-contact outreach - the initial call to service customers and unsold leads. When the AI detects a ready buyer or an unhappy customer, it escalates to your BDC team or service manager with full context and transcript. Your team focuses on warm, qualified interactions instead of cold-calling hundreds of desklogs.

Will customers know they are talking to AI?

Yes. Lokam introduces itself as an AI assistant calling on behalf of your dealership. This is both a legal best practice and consistent with industry norms. Dealers report that disclosure has no measurable negative effect on response rates or satisfaction outcomes - customers care whether their concern is heard, not what technology handled the call.

How does Lokam handle unhappy customers?

Lokam listens for dissatisfaction signals during every call - complaints about repair quality, wait times, pricing, or advisor interactions. When a negative signal is detected, the AI flags the customer as a detractor and sends your service manager an alert with the customer's name, their specific concern, and a full call transcript.

Which DMS systems does Lokam integrate with?

Lokam integrates with CDK Global, Dealertrack, VinSolutions, DealerSocket, TEKION, Authenticom, and DealerVault. Lokam's team manages the integration configuration - your IT department does not need to be involved for the standard setup.

Does Lokam work for both service and sales follow-up?

Yes. Lokam handles CSI follow-up for service (reading repair orders from your DMS) and unsold lead recovery for sales (reading desklog entries). Both workflows run automatically from the same platform.

What if the AI says something inaccurate?

Lokam operates within a constrained conversation scope - post-service follow-up and lead qualification. It does not quote pricing, make promises about repairs, or negotiate deals. Any question outside its scope is flagged for human follow-up. The AI is purpose-built for the conversations it handles, not a general-purpose assistant.