AI Voice Agent for Automotive Dealerships - Every Lead Followed Up Within 24 Hours

Contact rate: 15-20% to 65-75%

Manual BDC teams averaging 15-20% live contact rate on desklog volume reach 65-75% after deploying Lokam. The improvement is driven by three factors: timing (first call within 24 hours rather than day 3-5), volume (every lead called, not just the freshest), and caller ID (customers answer a name they recognize).

CSI score: +15-20 points within 90 days

Dealers using automated post-service follow-up consistently see CSI score improvements of 15-20 points within 90 days. World Hyundai Matteson moved from a 4.0 to a 4.8 Google rating in 8 weeks - driven by catching detractors before the OEM survey and generating review requests from satisfied customers automatically.

BDC team performance improves, not declines

When Lokam handles first-contact outreach on all volume, your BDC team works exclusively with pre-qualified customers. Close rate on BDC-handled leads goes up because your team takes warm handoffs, not cold lists. Churn drops for the same reason - the job becomes more engaging when the calls that land are worth taking.

"Will customers know they're talking to AI?"

Yes - Lokam discloses this at the start of every call. This is both a legal best practice and, in practice, a non-issue. Customers care whether their concern is heard and resolved, not what technology handled the call. Dealers report disclosure has no measurable negative effect on response rates.

"What if the AI says something wrong?"

Lokam operates within a constrained scope: post-service follow-up and lead qualification. It does not quote pricing, promise repairs, or negotiate deals. Any question outside its scope is flagged for human follow-up. It's purpose-built for the conversations it handles.

"Does this replace my BDC team?"

No. Lokam handles the volume work - the first call to every lead and service customer. When it detects a ready buyer or an unhappy customer, it routes to your BDC or service manager immediately with full context. Your team works warm handoffs, not cold lists.

"How is this different from a robo-dialer?"

A robo-dialer plays a recorded message. Lokam conducts a two-way conversation - it listens, responds to what customers say, handles objections, detects sentiment, and escalates based on what it hears. Customers can ask questions, raise concerns, and change the direction of the conversation.

What is an AI voice agent for dealerships?

An AI voice agent for dealerships is an automated system that conducts natural outbound phone calls on behalf of the dealership. Unlike chatbots or email automation, AI voice agents speak directly with customers, detect sentiment in real time, and route escalations to human staff when needed. Lokam specializes in post-service CSI follow-up and unsold showroom lead recovery.

How is an AI voice agent different from a chatbot?

A chatbot handles text-based interactions - website chat, SMS, or email. An AI voice agent conducts live phone calls with natural two-way conversation. For dealership follow-up, phone contact is significantly more effective: Lokam achieves 70% phone contact rate versus 20-35% for text or email-based follow-up alone.

Can an AI voice agent replace BDC staff?

No. Lokam handles high-volume first-contact outreach - the initial call to every service customer and every unsold lead. When the AI detects a ready buyer or an unhappy customer, it escalates immediately to your BDC team or service manager with full context and transcript. Your team focuses on warm, qualified interactions instead of cold-calling hundreds of desklogs.

Will customers know they are talking to AI?

Yes. Lokam introduces itself as an AI assistant calling on behalf of your dealership. This is both a legal best practice and consistent with industry norms. Dealers report that disclosure has no measurable negative effect on response rates or satisfaction outcomes - customers care whether their concern is heard, not what technology handled the call.

How does Lokam handle unhappy customers?

Lokam listens for dissatisfaction signals during every call - complaints about repair quality, wait times, pricing, or advisor interactions. When a negative signal is detected, the AI flags the customer as a detractor and sends your service manager an alert with the customer's name, their specific concern, and a full call transcript. This typically happens before the OEM survey arrives, giving your team a window to resolve the issue privately.

Which DMS systems does Lokam integrate with?

Lokam integrates with CDK Global, Dealertrack, VinSolutions, DealerSocket, TEKION, Authenticom, and DealerVault. Lokam's team manages the integration configuration - your IT department does not need to be involved for the standard setup.

Does Lokam work for both service and sales follow-up?

Yes. Lokam handles CSI follow-up for service (reading repair orders from your DMS) and unsold lead recovery for sales (reading desklog entries). Both workflows run automatically from the same platform.

What if the AI says something inaccurate?

Lokam operates within a constrained conversation scope - post-service follow-up and lead qualification. It does not quote pricing, make promises about repairs, or negotiate deals. Any question outside its scope is flagged for human follow-up. The AI is purpose-built for the conversations it handles, not a general-purpose assistant.