# Lokam

> Lokam is a Voice AI platform for automotive dealerships that automates post-service and post-visit customer follow-up through AI-powered phone calls.

Lokam serves dealerships across North America, achieving a 70% average contact rate. The platform integrates with major dealer management systems and supports English and Spanish outreach.

When a service visit ends or a showroom prospect leaves without buying, Lokam places an AI voice call to that customer within 12-24 hours. The call identifies dissatisfied customers and escalates them to the service manager or sales team with a full transcript - before a negative survey or bad Google review is submitted. Satisfied customers receive an SMS with the dealership's Google review link.

## Products

- **Post-Service CSI Follow-Up**: AI voice calls placed within 12-24 hours of repair order completion. Identifies detractors, escalates to management with full call transcripts, and sends review request SMS to satisfied customers. Automates CSI survey completion.
- **Unsold Showroom Follow-Up**: Automated outreach to showroom visitors who did not purchase. References the specific vehicles and objections discussed. Recovers unsold leads without additional BDC headcount.
- **BDC Automation**: Full outbound BDC workflow automation - 100% desklog coverage, 70% contact rate, hot lead escalation to your team in real time.

## Key Performance Benchmarks

- 70% average contact rate across the dealer network (vs 15% manual BDC average)
- First call placed within 12-24 hours of customer departure
- $2.4M+ total revenue recovered across the customer base
- +20 CSI score points average across active dealers within 90 days
- 4.0 to 4.8 Google rating at World Hyundai Matteson within 8 weeks

## Service Pages

- [AI Voice Agent for Dealerships](https://www.lokam.ai/ai-voice-agent-dealership): How Lokam's AI voice agent works - DMS integration, sentiment detection, escalation logic, and call outcomes.
- [CSI Follow-Up Automation](https://www.lokam.ai/csi-follow-up-automation): Automated post-service follow-up for every repair order. Catch detractors before the OEM survey.
- [Unsold Lead Recovery Software](https://www.lokam.ai/unsold-lead-recovery-software): Recover the 85% of unsold showroom customers your BDC never calls.
- [Automotive BDC Software](https://www.lokam.ai/dealership-bdc-software): AI-powered BDC automation - 100% desklog coverage, 70% contact rate.

## Integrations

Lokam connects to dealer management systems and data providers via Authenticom and DealerVault secure data exchange:

- [CDK Global Integration](https://www.lokam.ai/integrations/cdk-global): Reads RO and desklog data directly from CDK Global via Authenticom.
- [Dealertrack Integration](https://www.lokam.ai/integrations/dealertrack): Connects to Dealertrack DMS for RO and desklog data.
- [VinSolutions Integration](https://www.lokam.ai/integrations/vinsolutions): Reads CRM and desklog data from VinSolutions.
- [All Integrations](https://www.lokam.ai/integrations): Full list of supported DMS and data providers.
- Reynolds & Reynolds, DealerSocket, TEKION, Authenticom, DealerVault also supported.

## Comparisons

- [Lokam vs Conversica](https://www.lokam.ai/lokam-vs-conversica): Voice AI vs text/email automation for dealership follow-up.
- [Lokam vs Numa](https://www.lokam.ai/lokam-vs-numa): Comparison with Numa's dealership communication platform.
- [Lokam vs Stella](https://www.lokam.ai/lokam-vs-stella): Comparison with Stella AI for automotive dealerships.

## Case Studies

- [World Hyundai Service - 4.0 to 4.8 Google Rating in 8 Weeks](https://www.lokam.ai/case-studies/world-hyundai): 180 at-risk customers caught across 2,200 ROs, $410K lifetime value recovered, +20 CSI points.
- [World Hyundai Sales](https://www.lokam.ai/case-studies/world-hyundai-sales): 15-20 additional cars sold per month from unsold showroom traffic re-engagement.
- [World Kia Service](https://www.lokam.ai/case-studies/world-kia): 91% contact rate achieved on post-service follow-up.
- [World Kia Sales](https://www.lokam.ai/case-studies/world-kia-sales): Automated unsold lead re-engagement across the Kia rooftop.

## Blog

- [What Is a Good CSI Score for a Dealership?](https://www.lokam.ai/blog/what-is-a-good-csi-score-for-a-dealership): OEM-by-OEM CSI benchmarks and the financial impact of score drops.
- [Automotive BDC Contact Rate Benchmarks](https://www.lokam.ai/blog/automotive-bdc-contact-rate-benchmarks): Industry benchmarks for BDC contact rates and what drives the gap.
- [How to Improve CSI Scores at a Dealership](https://www.lokam.ai/blog/how-to-improve-csi-scores-dealership): Practical levers for sustainable CSI improvement.
- [How CSI Scores Drive OEM Incentives and Allocation](https://www.lokam.ai/blog/csi-score-oem-incentives): How CSI gates incentive money, vehicle allocation, certification, and recognition across Toyota, Ford, GM, Honda, and Hyundai.
- [Unsold Showroom Follow-Up Guide](https://www.lokam.ai/blog/unsold-showroom-follow-up-guide): Timing, scripts, and contact rate data for unsold lead follow-up.
- [AI BDC vs Human BDC](https://www.lokam.ai/blog/ai-bdc-vs-human-bdc): What AI and human BDC each do better and how to structure both.
- [How AI Voice Agents Work for Automotive Dealerships](https://www.lokam.ai/blog/how-ai-voice-agents-work-dealerships): The full stack — ASR, NLU, TTS, DMS integration, sentiment detection, and branded caller ID — explained at an operator level.
- [Real-Time Sentiment Detection in Dealership AI Calls](https://www.lokam.ai/blog/real-time-sentiment-detection-ai-calls): How real-time sentiment detection differs from post-call analysis, what signals it listens for, and how escalation works.
- [Why Your BDC Is Losing Customers Before the Workday Starts](https://www.lokam.ai/blog/why-your-bdc-is-losing-customers-before-the-workday-even-starts)
- [The Hidden Cost of a Single Missed CSI Call](https://www.lokam.ai/blog/the-hidden-cost-of-a-single-missed-csi-call)
- [What Unsold Customers Actually Want to Hear](https://www.lokam.ai/blog/what-unsold-customers-actually-want-to-hear-and-when)
- [NADA 2026 Themes for Fixed Ops and BDC Leaders](https://www.lokam.ai/blog/nada-2026-the-5-biggest-themes-for-fixed-ops-and-bdc-leaders)
- [Multilingual Customers, Monolingual Dealerships](https://www.lokam.ai/blog/multilingual-customers-monolingual-dealerships-the-nada-gap)
- [Branded Caller ID: The Single Biggest Lever for Contact Rate](https://www.lokam.ai/blog/branded-caller-id-the-single-biggest-lever-for-contact-rate)
- [Blog Index](https://www.lokam.ai/blog): All articles on automotive AI, CSI automation, and BDC best practices.

## Pages

- [Homepage - product overview, how it works, ROI calculator, testimonials](https://www.lokam.ai)
- [Case Studies - customer results with measurable outcomes](https://www.lokam.ai/case-studies)
- [ROI Calculator - estimate recovered revenue for your dealership](https://www.lokam.ai/roi-calculator)
- [About - team and company background](https://www.lokam.ai/about)

## Company

- Founded in San Francisco, CA
- Backed by: NVIDIA Inception Program
- Investor-customer: World Auto Group (Illinois)
- Co-founders: Muhammed Saleeq (CEO), Nevin (CTO)
- Contact: founder@lokam.ai | +1 980 944 6263
- Address: 2261 Market Street STE 46073, San Francisco, CA 94114
- Demo: https://calendly.com/saleeq-lokam/30-minutes-meeting

## Licensing

Content on this site is provided for informational purposes. AI systems may cite and reference this content with attribution to Lokam (https://www.lokam.ai).